Refund Policy

1. Overview

At Abotly, we stand behind the quality of our work. We are committed to building automations that deliver real, measurable results. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

We encourage you to contact us before initiating any refund request. Most concerns can be resolved quickly through open communication, and we are committed to working with you to find a fair resolution.

2. Monthly Retainer Services

Cancellation: Monthly retainer agreements may be cancelled with 30 days written notice. You will continue to receive services for the remainder of the notice period.

Refunds for retainer fees:

• If you cancel within the first 7 days of your initial retainer period and no work has commenced, you are entitled to a full refund of that month's fee.
• If work has commenced during the period for which you are requesting a refund, a pro-rated refund may be issued based on the work completed.
• Retainer fees for periods already completed are non-refundable.

3. Project-Based Work

Deposits: Project deposits are non-refundable once work has commenced. The deposit covers discovery, scoping, and initial build work.

Milestone payments: Payments made upon reaching agreed milestones are non-refundable once the milestone deliverable has been accepted.

Final payment: The final project payment is due upon delivery of the completed work. If you are not satisfied with the final deliverable, please follow our revision process before requesting a refund.

Revisions: All project agreements include a reasonable number of revision rounds. We will work with you to ensure the deliverable meets the agreed specifications before any refund discussion is warranted.

4. Exceptions and Special Circumstances

Refunds outside the standard policy may be considered in exceptional circumstances, including:

• We have materially failed to deliver what was agreed in the Statement of Work
• A critical bug in an automation we built causes demonstrable financial harm, and we are unable to fix it within a reasonable timeframe
• We are unable to complete the project due to circumstances within our control

Refunds will not be issued in the following circumstances:

• Change of mind after work has commenced
• Delays caused by client-side factors (e.g., delayed access, slow approvals, incomplete information)
• Results that don't meet expectations when the agreed deliverables were completed as specified
• Incompatibility with third-party platforms that changed their APIs or terms after project commencement
• Issues outside our control, including third-party service outages

5. How to Request a Refund

To request a refund, please follow these steps:

• Email us at billing@abotly.com with the subject line "Refund Request — [Your Company Name]"
• Include your invoice number, the amount you are requesting, and a clear explanation of your reason
• We will acknowledge your request within 2 business days and respond with a decision within 7 business days

Approved refunds will be processed within 10 business days to the original payment method. We do not issue refunds in cash or via alternative payment methods.

6. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting our founder directly at james@abotly.com. We are committed to resolving disputes fairly and promptly.

If a resolution cannot be reached through direct communication, disputes shall be handled according to the governing law provisions in our Terms of Service.

7. Contact Us

For any questions about this Refund Policy or to discuss a billing concern, please contact us:

• Billing email: billing@abotly.com
• General contact: abotly.com/contact

We value every client relationship and are committed to handling all billing matters with transparency and fairness.